{"id":228,"date":"2025-02-01T16:02:09","date_gmt":"2025-02-01T16:02:09","guid":{"rendered":"https:\/\/estudiodetitulo.net\/?p=228"},"modified":"2025-05-19T16:49:14","modified_gmt":"2025-05-19T20:49:14","slug":"como-puedo-comunicarme-con-el-equipo-de-soporte-desde-la-plataforma","status":"publish","type":"post","link":"https:\/\/estudiodetitulo.net\/en\/como-puedo-comunicarme-con-el-equipo-de-soporte-desde-la-plataforma\/","title":{"rendered":"\ud83d\udce9 Messaging: How to send and receive messages on the platform"},"content":{"rendered":"<p>Our platform is designed to give you quick and easy access to our support team. If you need any assistance, you can contact us directly from the customer portal using various communication options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Internal messaging<\/h2>\n\n\n\n<p>Within the customer portal, you will find an option of <strong>internal messaging<\/strong>where you can send us your queries and receive responses in a secure environment.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select the Icon for Live Chat.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"256\" height=\"160\" src=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/2025-02-24-11_59_50-Estudio-de-Titulo-Dashboard-y-6-paginas-mas-Personal_-Microsoft\u200b-Edge.png\" alt=\"\" class=\"wp-image-230\" style=\"width:268px;height:auto\"\/><\/figure>\n\n\n\n<p>2, you Can Select the Option of DMs (Direct Message)<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"580\" height=\"356\" src=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/2025-02-24-11_57_16-.png\" alt=\"\" class=\"wp-image-229\" srcset=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/2025-02-24-11_57_16-.png 580w, https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/2025-02-24-11_57_16--300x184.png 300w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to use the internal messaging?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your account <a href=\"https:\/\/app.estudiodetitulo.net\">app.estudiodetitulo.net<\/a>.<\/li>\n\n\n\n<li>Go to the section <strong>Messages or Support<\/strong>.<\/li>\n\n\n\n<li>Type in your query and send it.<\/li>\n\n\n\n<li>You will receive a notification when our team to respond.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">2. Contact form<\/h2>\n\n\n\n<p>If you prefer to contact us from outside the portal, you can use the <strong>contact form<\/strong> available on our website:<br><a href=\"https:\/\/estudiodetitulo.net\/en\/\">www.estudiodetitulo.net<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/estudiodetitulo.net\/en\/contacto\/\">Contact form<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Contact by e-mail<\/h2>\n\n\n\n<p>You can also send us a mail with your request to:<br>\ud83d\udce7 <strong><a>info@estudiodetitulo.net<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Call and WhatsApp<\/h2>\n\n\n\n<p>If you need immediate assistance, you can call or write us by WhatsApp at:<br>\ud83d\udcde <strong>939-437-0091<\/strong><\/p>\n\n\n\n<p>We are available to assist you with any concerns or problems you have within the platform.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Nuestra plataforma est\u00e1 dise\u00f1ada para brindarle un acceso r\u00e1pido y sencillo a nuestro equipo de soporte. Si necesita asistencia, puede contactarnos directamente desde el portal del cliente utilizando varias opciones de comunicaci\u00f3n. 1. Mensajer\u00eda interna Dentro del portal del cliente, encontrar\u00e1 una opci\u00f3n de mensajer\u00eda interna, donde podr\u00e1 enviarnos sus consultas y recibir respuestas en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1654,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[53],"tags":[80,79,89,56,70],"class_list":["post-228","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category--funcionalidades","tag-comunicacion","tag-mensajeria","tag-mensajesprivados","tag-notificaciones","tag-soporte"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/posts\/228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/comments?post=228"}],"version-history":[{"count":0,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/posts\/228\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/media\/1654"}],"wp:attachment":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/media?parent=228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/categories?post=228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/tags?post=228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}