{"id":548,"date":"2025-03-01T01:45:14","date_gmt":"2025-03-01T05:45:14","guid":{"rendered":"https:\/\/estudiodetitulo.net\/?p=548"},"modified":"2025-05-19T07:17:57","modified_gmt":"2025-05-19T11:17:57","slug":"%f0%9f%9b%a0-centro-de-soporte-y-servicio-al-cliente","status":"publish","type":"post","link":"https:\/\/estudiodetitulo.net\/en\/%f0%9f%9b%a0-centro-de-soporte-y-servicio-al-cliente\/","title":{"rendered":"\ud83d\udee0 Support center and Customer Service"},"content":{"rendered":"<p class=\"has-text-align-center\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"851\" height=\"315\" src=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/Untitled-design-34.png\" alt=\"\" class=\"wp-image-259\" srcset=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/Untitled-design-34.png 851w, https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/Untitled-design-34-300x111.png 300w, https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/02\/Untitled-design-34-768x284.png 768w\" sizes=\"(max-width: 851px) 100vw, 851px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce9 <strong>Assistance in Customer Service<\/strong><\/h2>\n\n\n\n<p>Welcome to our support center. If you need assistance with any of our services, you may complete the form below to create a <strong>Ticket Service<\/strong>.<\/p>\n\n\n\n<p>Once you submit your request, our team will review your case and will be in contact with you within a period of <strong>24 to 48 working hours<\/strong>.<\/p>\n\n\n\n<p>\ud83d\udccc <strong>How does it work?<\/strong><br>1\ufe0f\u20e3 Fill out the form with the details of your request.<br>2\ufe0f\u20e3 you will Receive a confirmation email with the number of your ticket.<br>3\ufe0f\u20e3 Our team will review your case and contact you within the deadline.<\/p>\n\n\n\n<p>If your case is <strong>urgent<\/strong>please contact us directly through:<br>\ud83d\udcde <strong>Phone:<\/strong> 939-437-0091<br>\ud83d\udce7 <strong>E-Mail:<\/strong> <a>soporte@estudiodetitulo.net<\/a><\/p>\n\n\n\n<p>Thank you for your confidence and we will work to provide the best solution in the shortest possible time. \ud83d\ude80<\/p>\n\n\n<div\r\n    \tclass=\"align wp-block-abb-alert-box\"    id='abbAlertBox-1'\r\n    data-attributes='{&quot;message&quot;:&quot;&lt;strong&gt;Aviso Importante:&lt;\\\/strong&gt;&lt;br&gt;&lt;br&gt;Una vez que recibimos su solicitud de soporte, nuestro equipo la asigna al especialista correspondiente. Podr\\u00e1 verificar el estado de su ticket una vez completada esta asignaci\\u00f3n. Le notificaremos cualquier actualizaci\\u00f3n relevante. Agradecemos su paciencia y confianza en nuestro servicio.\\u200b&quot;,&quot;align&quot;:&quot;&quot;,&quot;type&quot;:&quot;general&quot;,&quot;width&quot;:&quot;100%&quot;,&quot;alignment&quot;:&quot;center&quot;,&quot;textAlign&quot;:&quot;center&quot;,&quot;title&quot;:&quot;Alert&quot;,&quot;icon&quot;:{&quot;class&quot;:&quot;&quot;,&quot;svg&quot;:&quot;&lt;svg xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot; viewBox=\\&quot;0 0 640 640\\&quot;&gt;&lt;!--!Font Awesome Free v7.1.0 by @fontawesome - https:\\\/\\\/fontawesome.com License - https:\\\/\\\/fontawesome.com\\\/license\\\/free Copyright 2025 Fonticons, Inc.--&gt;&lt;path d=\\&quot;M320 64C302.3 64 288 78.3 288 96L288 99.2C215 114 160 178.6 160 256L160 277.7C160 325.8 143.6 372.5 113.6 410.1L103.8 422.3C98.7 428.6 96 436.4 96 444.5C96 464.1 111.9 480 131.5 480L508.4 480C528 480 543.9 464.1 543.9 444.5C543.9 436.4 541.2 428.6 536.1 422.3L526.3 410.1C496.4 372.5 480 325.8 480 277.7L480 256C480 178.6 425 114 352 99.2L352 96C352 78.3 337.7 64 320 64zM258 528C265.1 555.6 290.2 576 320 576C349.8 576 374.9 555.6 382 528L258 528z\\&quot;\\\/&gt;&lt;\\\/svg&gt;&quot;},&quot;isDismiss&quot;:true,&quot;typography&quot;:{&quot;fontSize&quot;:{&quot;desktop&quot;:&quot;25px&quot;,&quot;tablet&quot;:&quot;22px&quot;,&quot;mobile&quot;:&quot;20px&quot;}},&quot;colors&quot;:{&quot;color&quot;:&quot;#333&quot;,&quot;bg&quot;:&quot;#fff&quot;},&quot;padding&quot;:{&quot;vertical&quot;:&quot;15px&quot;,&quot;horizontal&quot;:&quot;15px&quot;},&quot;border&quot;:{&quot;width&quot;:&quot;2px&quot;,&quot;color&quot;:&quot;#333&quot;,&quot;radius&quot;:&quot;8px&quot;},&quot;shadow&quot;:[],&quot;fileAlert&quot;:{&quot;text&quot;:&quot;File Name.txt&quot;,&quot;link&quot;:&quot;#&quot;},&quot;infoUrlAlert&quot;:{&quot;text&quot;:&quot;Button Title&quot;,&quot;link&quot;:&quot;#&quot;},&quot;hasCustomCSS&quot;:false,&quot;customCSS&quot;:&quot;&quot;,&quot;TrpContentRestriction&quot;:{&quot;restriction_type&quot;:&quot;exclude&quot;,&quot;selected_languages&quot;:[],&quot;panel_open&quot;:true},&quot;openPopupId&quot;:&quot;&quot;,&quot;otterConditions&quot;:[]}'\r\n    data-pipecheck='false'\r\n\r\n><\/div>\n\n\n<p><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd3d <strong>Step 1: Access to the support portal<\/strong><\/h3>\n\n\n\n<p>To begin, choose one of the following options according to your situation:<\/p>\n\n\n\n<p>\ud83d\udd39 <strong>If you already have an account:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the button <strong>&#034;LOGIN HELPDESK&#034;<\/strong>.<\/li>\n\n\n\n<li>Enter your email and password in the corresponding fields.<\/li>\n\n\n\n<li>Click <strong>&#034;Log&#034;<\/strong> to access the support portal.<\/li>\n<\/ol>\n\n\n\n<p>\ud83d\udd39 <strong>If you do not have an account:<\/strong><\/p>\n\n\n\n<p>Once confirmed, return to the portal and login.<\/p>\n\n\n\n<p>Click on the button <strong>&#034;CREATE NEW ACCOUNT&#034;<\/strong>.<\/p>\n\n\n\n<p>Complete the registration form with your name, email, and password.<\/p>\n\n\n\n<p>Confirm your account using the link that you will receive in your email.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.jcenterprise.net\/login.php\">LOGIN HELPDESK<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.jcenterprise.net\/register.php\">CREATE NEW ACCOUNT<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd3d <strong>Step 2: Complete the form to create your ticket service<\/strong><\/h3>\n\n\n\n<p>Once inside the portal, follow these steps according to your need:<\/p>\n\n\n\n<p>\ud83d\udd39 <strong>To create a new ticket service:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on the button <strong>&#034;CREATE TICKET&#034;SERVICE<\/strong>.<\/li>\n\n\n\n<li>Complete the form with the required information, such as:\n<ul class=\"wp-block-list\">\n<li>Name and contact details.<\/li>\n\n\n\n<li>Detailed description of your request or problem.<\/li>\n\n\n\n<li>Attach relevant documents if necessary.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>&#034;Send&#034;<\/strong> to generate your support ticket.<\/li>\n<\/ol>\n\n\n\n<p>\ud83d\udd39 <strong>To check the status of a ticket is existing:<\/strong><\/p>\n\n\n\n<p>Displays the current status and any update done by the support team.<\/p>\n\n\n\n<p>Click on the button <strong>&#034;CHECK STATUS OF THE TICKET&#034;<\/strong>.<\/p>\n\n\n\n<p>Enter the reference number of your ticket or your e-mail.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.jcenterprise.net\/index.php?a=add\">CREATE TICKET SUPPORT<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.jcenterprise.net\/my_tickets.php\">CHECK STATUS TICKET<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd3d <strong>Additional option: Create a ticket without logging in<\/strong><\/h3>\n\n\n\n<p>If you prefer to create an ticket service without the need to log in or to create an account, you can do it the following way:<\/p>\n\n\n\n<p>Click <strong>&#034;Send&#034;<\/strong> to generate your ticket service.<\/p>\n\n\n\n<p>Scan the QR code with the camera of your device.<\/p>\n\n\n\n<p>You will be automatically redirected to an application form on-line.<\/p>\n\n\n\n<p>Complete the required data and describe your request.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/estudiodetitulo.net\/en\/formulario-de-soporte\/\">FORM SUPPORT, WITHOUT STARTING SECTION<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/03\/qr.png\" alt=\"\" class=\"wp-image-549\" srcset=\"https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/03\/qr.png 300w, https:\/\/estudiodetitulo.net\/wp-content\/uploads\/2025\/03\/qr-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce9 Asistencia en Servicio al Cliente Bienvenido a nuestro centro de soporte. Si necesita asistencia con alguno de nuestros servicios, puede completar el formulario a continuaci\u00f3n para crear un Ticket de Servicio. Una vez que env\u00ede su solicitud, nuestro equipo revisar\u00e1 su caso y se pondr\u00e1 en contacto con usted en un plazo de 24 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1635,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[52],"tags":[],"class_list":["post-548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category--soporte-y-asistencia"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/posts\/548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/comments?post=548"}],"version-history":[{"count":0,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/posts\/548\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/media\/1635"}],"wp:attachment":[{"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/media?parent=548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/categories?post=548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/estudiodetitulo.net\/en\/wp-json\/wp\/v2\/tags?post=548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}